Skip to content
Essays

What the loyalty card teaches us about boredom

What feels like a preference is often just a default nobody questioned.

Illustration of a bare tree over a faint grid, overlaid with rust-red, pale blue and black-spotted circles
Growth, measured and unmeasured. Photograph: The Unreasonable Human

The mind that evolved for small groups and immediate dangers is now asked to manage a pension. It does its best. Consider the tip jar. It is a small thing, and small things are where habits live. Every one of us runs the same shortcut, and every one of us believes we are the exception. In the studies we have, the effect is modest, reliable and almost entirely ignored by the people it describes.

The ordinary case

Nobody sets out to be governed by the tip jar, yet it shapes an astonishing share of the ordinary day. The point is not that people are foolish. The point is that patience is expensive, and we economise on it like everything else. Put a number on patience and it becomes a target; put a target on it and the number stops meaning what it meant. The lesson is modest. Build for the person who exists, not the one in the model.

DesignPsychology
Alina Petrova
Alina Petrova — Editor-in-chief

Alina Petrova is a Year 12 student preparing to apply to university, and the founder and editor of The Unreasonable Human. She reads across psychology, economics, behavioural science and neuroscience, and writes about the gap between how people are supposed to decide and how they actually do.

Follow
Read next

More on how we decide

All essays →
People crossing a sunlit concrete hall
Ideas

Rationality is a human endeavour

Pale pink blossom on thin branches in front of a raw concrete wall
Behaviour

Why good people make bad decisions

Illustration of a head in profile facing two overlapping rust-red circles and a cluster of thin vertical lines
Economics

The price of being kind

Ideas worth reading. Every week.

Essays, data and ideas on economics, rationality and why we do what we do.

No spam. Just thoughtful ideas.